vip6 Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by vip6 in connection with the operation of the vip6 Casino platform, including the website at vip6.one, any associated mobile applications, and all related services offered to players in the Philippines and other permitted jurisdictions.

1.2 vip6 acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed.

1.3 We are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection legislation and online gaming regulations. We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it.

1.4 This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the vip6 platform. Capitalized terms not defined in this policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

2.1 vip6 collects personal data from you in the following ways: directly when you provide it to us (e.g., during registration or when contacting support), automatically when you use the platform (e.g., through cookies and usage logs), and from third parties (e.g., payment processors and identity verification providers).

2.1 Registration & Account Data

When you create a vip6 account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number
• Residential address (city, province, country)
• Username and encrypted password
• Preferred currency (Philippine Peso / PHP)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)
• Selfie or live photo for identity matching purposes

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method type (GCash, PayMaya, BDO, BPI, Metrobank, etc.)
• Transaction reference numbers
• Account balance history

vip6 does not store full bank account numbers, full card numbers, or GCash/PayMaya PINs on its servers. Payment processing is handled by certified third-party payment processors.

2.4 Gaming Activity Data

• Games played, bet amounts, and outcomes
• Session duration and login timestamps
• Bonus usage and wagering history
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages visited on the vip6 platform
• Cookie identifiers and session tokens

2.6 Communications Data

• Records of live chat conversations with customer support
• Email correspondence with vip6
• Feedback and survey responses

3. How We Use Your Data

3.1 vip6 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC data
Processing deposits and withdrawals	Financial data, KYC data
Providing and improving gaming services	Gaming activity data, technical data
Identity verification and fraud prevention	KYC data, technical data, transaction data
Anti-money laundering (AML) compliance	Transaction data, KYC data
Responsible gaming monitoring	Gaming activity data, account data
Customer support	Communications data, account data
Platform security and abuse prevention	Technical data, gaming activity data
Sending service notifications and updates	Email address, mobile number
Regulatory reporting	Transaction data, KYC data

3.2 vip6 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or necessary for fraud prevention.

4. Legal Basis for Processing

4.1 vip6 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and regulatory reporting obligations under Philippine online gaming regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (e.g., for optional marketing communications), you may withdraw that consent at any time by contacting customer support or updating your account preferences.

5. Data Sharing & Third Parties

5.1 vip6 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the vip6 platform, including:

• Payment processors (GCash, PayMaya, BDO, BPI, Metrobank, and other licensed payment service providers)
• Identity verification and KYC providers
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Fraud detection and cybersecurity providers

All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

5.2 Regulatory & Legal Authorities

vip6 may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under AML regulations and online gaming licensing conditions.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of vip6's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

5.4 With Your Consent

We may share your data with other third parties where you have given explicit consent for us to do so.

6. Cookies & Tracking Technologies

6.1 vip6 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.

6.2 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the vip6 platform, including your ability to stay logged in.

6.3 vip6 does not use third-party advertising cookies or allow external advertisers to place tracking pixels on the vip6 platform.

7. Data Retention

7.1 vip6 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs: Retained for three (3) years from the date of the session.
• Customer support communications: Retained for two (2) years from the date of the interaction.
• Technical and device data: Retained for up to twelve (12) months.

7.2 Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, vip6 will securely delete or anonymize the data.

8. Data Security

8.1 vip6 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the vip6 platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and KYC documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Two-factor authentication options for player accounts;
• Fraud detection systems monitoring for suspicious account activity in real time.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vip6 will notify affected players and relevant regulatory authorities in accordance with applicable legal requirements.

8.3 While vip6 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your vip6 Login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights

9.1 As a vip6 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data vip6 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You may request a copy of data you have provided to us in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for fraud prevention purposes, where your individual circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact our customer support team via live chat on the platform or by email. We will respond to verified requests within thirty (30) days. We may need to verify your identity before processing your request.

9.3 vip6 will not discriminate against you for exercising your privacy rights. Exercising these rights will not affect your ability to use the platform, subject to any legal obligations that require us to retain certain data.

10. Children & Minors

10.1 The vip6 platform is strictly intended for individuals aged 21 years and older. vip6 does not knowingly collect personal data from individuals under the age of 21.

10.2 If vip6 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and return any deposits to the original payment method where technically feasible.

10.3 If you believe that a minor has registered on the vip6 platform, please contact our customer support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

11.1 vip6 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the vip6 platform prior to the changes taking effect.

11.2 The "Last Updated" date at the top of this policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how vip6 protects your data.

11.3 Continued use of the vip6 platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact & Complaints

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way vip6 handles your personal data, please contact our Data Protection team:

12.2 If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant Philippine data protection authority or regulatory body overseeing online gaming operations.

12.3 For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact support directly.